FAQ
Frequently Asked Questions (FAQ)
General Questions
Q: Where are your clothes made?
A: Our clothes are designed in [Country] and manufactured in [Country] using high-quality materials sourced from trusted suppliers.
Q: What sizes do you offer?
A: We offer a wide range of sizes from XS to XXL. Please refer to our Size Guide for detailed measurements.
Q: How do I know my size?
A: You can find your perfect fit by checking our Size Guide which includes measurements for each size. If you need further assistance, please contact our customer service.
Ordering & Shipping
Q: How do I place an order?
A: Simply select the items you want to purchase, choose your size and color, and add them to your cart. When you’re ready, proceed to checkout and follow the instructions to complete your purchase.
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 24 hours of purchase. Please contact our customer service team as soon as possible if you need to make any changes.
Q: Do you offer international shipping?
A: Yes, we ship worldwide. Shipping fees and delivery times will vary depending on your location. Please refer to our Shipping Policy for more details.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for unworn and unwashed items with original tags attached. Please visit our Return Policy page for more information.
Q: How do I return or exchange an item?
A: To return or exchange an item, please visit our Returns Center and follow the instructions. You will need your order number and email address.
Q: How long does it take to process a return?
A: Returns are typically processed within 7-10 business days after we receive the item. You will receive an email confirmation once your return has been processed.
Product Care
Q: How should I care for my clothes?
A: Please refer to the care label on each garment for specific instructions. Generally, we recommend washing your clothes in cold water and air drying them to extend their lifespan.
Q: Can I iron or tumble dry my clothes?
A: Check the care label for each item. Some items can be tumble dried on low heat and ironed, while others should be air dried and not ironed.
Promotions & Discounts
Q: Do you offer any discounts or promotions?
A: Yes, we offer seasonal sales, discount codes, and special promotions. Sign up for our newsletter to stay updated on the latest deals and offers.
Q: Can I use more than one discount code at a time?
A: Only one discount code can be applied per order unless otherwise stated.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at [email@example.com] or by phone at [Phone Number]. Our hours of operation are [Hours of Operation]